Product Manager, CRM Solution

Leading technical product development for enterprise clients while managing cross-functional teams of Solution Architects, Data Scientists, and Software Developers to deliver scalable technology solutions.

• Built unified roadmaps for 5 concurrent projects worth $1.2M total, coordinating timelines and work streams across Solution Architects, Data Scientists, and Developers
• Led Salesforce implementations for Financial Services clients that automated 70-100% of manual processes, delivering over $1M in annual savings
• Serve as the central coordination point for roadmap activities, facilitating communication between technical teams, clients, and leadership
• Developed tracking systems for project milestones and deliverables, providing regular updates to C-suite stakeholders and securing $500k in project renewals
• Align project deliverables with clients' long-term strategic objectives to ensure sustained business value and user adoption

Director, Product Strategy and Growth

Bridged Marketing, Sales, Operations, Product, and Engineering teams, leading product expansion initiatives that increased educational access and opportunity for underserved communities in the U.S. and globally.

• Developed and executed go-to-market strategies that drove 200% revenue growth over two years, exceeding targets by 40%
• Collaborated with the data science team to implement predictive ML models for sales forecasting, improving accuracy by 65% and enabling strategic resource allocation
• Built KPI dashboards across the product portfolio, providing executives with real-time visibility into performance metrics and influencing strategic decisions that increased market share by 15%
• Led market research using quantitative and qualitative data, including competitive analysis, funnel optimization, and value proposition refinement
• Coordinated product roadmaps across multiple teams while maintaining alignment with business objectives

Senior Product Operation Specialist, Product Security and Safety

Led the design and implementation of ML-powered risk management dashboards, improving fairness and accessibility in global educational assessments.

• Implemented ML-powered risk management dashboards, improving fairness and accessibility in global educational assessments while reducing case reporting time by 70%
• Established strategic partnerships across East Asia, South Asia, the Middle East, and Europe, increasing operational capacity by 45%
• Partnered with data scientists to develop machine learning algorithms that identified testing irregularities, resulting in a 60% increase in detection rates

Product Operation Specialist

Led market research on product impacts for high-stakes assessments in higher education, driving substantial market expansion and risk mitigation.

• Conducted comprehensive market research for high-stakes assessments across over 180 countries
• Contributed consulting work for IP infringement and protection initiatives
• Provided strategic support for regional offices worldwide

Master of Business Administration (MBA)

Master of Science (MS) in Sociology

Statistics Minor

Bachelor of Laws (LLB)